SAP SD FLOw

SAP Sales and Distribution Processing Document Flow

Document Flow in Sales
The sales documents you create are individual documents but they can
also form part of a chain of inter-related documents. For example, you
may record a customer's telephone inquiry in the system. The customer
next requests a quotation, which you then create by referring to the
inquiry. The customer later places an order on the basis of the
quotation and you create a sales order with reference to the
quotation. You ship the goods and bill the customer. After delivery of
the goods, the customer claims credit for some damaged goods and you
create a free-of-charge delivery with reference to the sales order.
The entire chain of documents – the inquiry, the quotation, the sales
order, the delivery, the invoice, and the subsequent delivery free of
charge – creates a document flow or history. The flow of data from one
document into another reduces manual activity and makes problem
resolution easier. Inquiry and quotation management in the Sales
Information System help you to plan and control your sales.

The following graphic shows how the various types of sales documents
are inter-related and how data subsequently flows into shipping and
billing documents.

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